FREQUENTLY ASKED QUESTIONS

• What methods of payment do you accept?

  We accept all major credit cards.

• How do I apply a promo code?

  Promo codes can be applied to your order during checkout, in the Order Summary section. Codes do not apply to already discounted Beauty School Store items. Keep in mind that all promo codes have expiration dates and you can only use one at a time.

• Will there be sales tax charged on my order?

  We are legally required to collect state sales tax on all orders shipped for all 50 states.

• Can I cancel my order?

  Beauty School Store starts to process your order immediately after it has been submitted, therefore we are unable to change or cancel an order once it has been placed. If there is an issue with your order, call Customer Service immediately at 1-800-954-3757.

  For Student Kits, click here.

• How can I find the status of my order?

  To check the status of a particular order, sign in to MY ACCOUNT and select ORDER HISTORY. Please note that the Order History will not be updated until the product(s) have shipped. Orders are processed and updated on business days. If your order has not shipped, please check back with us on the following business day to see if your order status has changed. All order updates will still be sent to the email address provided at the time of purchase (order confirmation, shipping confirmation, etc.).

  For Student Kits, click here.

• Why was my order canceled?

  If you did not request a cancellation, there was a discrepancy with the billing or shipping information provided at the time of purchase, or your order was canceled for your protection, as the payment information provided did not match the payment source. Please make sure to contact your financial institution to confirm or update your payment details before placing a new order.

• I placed an order but need to make a change. How can I do that?

  Orders are immediately processed once they've been submitted, so we are unable to make changes or cancel an order once it has been submitted. If the order has been processed, unfortunately, the order will ship as-is and cannot be modified.

• I'm having trouble placing my order. Help.

  We apologize for any difficulty you may have experienced while placing your order. Contact us at [email protected] or call Customer Service at 1-800-954-3757, Monday through Friday between the hours of 9 am and 5 pm EST.

• I never received my order.

  If you placed an order and your package was lost and did not arrive, please email Customer Service at [email protected] or call 1-800-954-3757, Monday through Friday between the hours of 9 am and 5 pm EST. We're happy to assist you.

• How do I find out when a product I want is back in stock?

  Our online inventory of products is constantly being updated and replenished. We recommend that you keep checking the website for updated availability. 

• I recently purchased an item online and it is now discounted. Can I get the discounted price?

  Pricing on the website is subject to change without notice. Orders placed before promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer, and to modify or cancel any promotion due to unforeseen issues.

ORDER STATUS

• When will my order ship?

  For all Non-Kit orders 
  Orders received by noon EST will be processed the same day and shipped UPS Ground with a shipping cost of $9.95. Please allow additional processing and delivery time during holiday periods.

  Once your order is shipped you will receive an email with your tracking information and estimated delivery date. Please note that we do not ship on Saturdays, Sundays or US nationally observed holidays.

  For Student Kits, click here.

SHIPPING

• Do you offer free shipping?

  Yes, we offer free shipping on all U.S. orders over $75, excluding media.

• Do you ship to P.O. Boxes?

  We do not ship to P.O. Boxes.

• Can you ship items internationally?

  For international orders please contact Customer Service at 1-800-954-3757.

BEAUTY SCHOOL STORE SHIPPING POLICY

• For Custom School Kit Orders

  We offer FREE Shipping on all kit orders that are submitted BEFORE the deadline specified by your school. Please allow up to 21 business days for production and delivery. If a kit order is placed AFTER the deadline specified by your school, there will be a $30 shipping and handling fee. All kits will ship directly to your school.

• For Other Orders

  We offer FREE Shipping on all U.S. orders over $75, excluding media. Orders received by noon EST will be processed the same day and shipped UPS Ground. Please allow additional processing and delivery time during holiday periods

  Orders below $75, received by noon EST will be processed the same day and shipped UPS Ground with a shipping cost of $9.95. Please allow additional processing and delivery time during holiday periods.

  Once your order is shipped you will receive an email with your tracking information and estimated delivery date. Please note that we do not ship on Saturdays, Sundays or US nationally observed holidays. *Free shipping over $75 only applies to the continental USA.

RETURNS & EXCHANGES

• My item arrived damaged, what should I do?

  While we do everything we can to prevent this, sometimes an item may get damaged in transit. If you receive a damaged or defective product, please call Customer Service at 1-800-954-3757 or email our Returns Department at [email protected]. If the product is deemed defective, Beauty School Store will replace the product at no additional charge. If the damaged item is from a student kit, log in to your account and go to the Report an Issue page.

  For Student Kits, click here.

• How do I make a return?

  Kit purchases are final sale and cannot be returned. All other purchases made on our website can be returned up to 30 days after delivery. Products must be returned in their original condition. We cannot accept returns on any products that have been opened, used, or purchased outside of our 30-day return window. We are also unable to accept exchanges of products at this time. Please note: All final sale items cannot be returned.

  To make a return, contact Customer Service at 1-800-954-3757 or email our Returns Department at [email protected] to obtain a Return Merchandise Authorization (RMA) number before shipping your product. No returns of any type will be accepted without an RMA number.

  Please note, you are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment, so we strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.

  You will receive a refund for only the item(s) returned. Original shipping and handling costs are not refunded on returned items. Your refund will be issued to the original form of payment within 5-7 business days after you receive a return acknowledgment email confirming that your return has been received and processed.

• Where do I ship my return to?

  All returns should be mailed to:
  
  Beauty School Store/ Attention: Returns Processing
  28 Barretts Avenue
  Holtsville, NY 11742

  *For more details please refer to our Terms of Sale.

STUDENT KITS

• What is the difference between Buying and Registering a kit?

  If you are a beauty school student and your school has advised you to purchase a kit:

  •.    Go to the Student Kits section on the Home Page and click BUY After you purchase a kit, you must register it so all of your items will be covered under our kit guarantee policy.

  •.    Go to the Student Kits section on the Home Page and click REGISTER

• How do I Buy a Kit?

  To buy a kit, go to the Students Kits section of the Home Page select the Buy button. You will need to set up an account first if you haven’t done so already. You will then be prompted to enter your School Number and Kit Number to proceed. Once your kit has been identified you will be able to add the kit to your cart and complete your purchase.

• Where do I find my School Number and Kit Number?

  This should be located in the kit ordering instructions that you received from your school.

• I’m trying to buy my kit and I am having difficulty.

  Please call Customer Service at 1-800-954-3757 and we will be happy to assist you.

• Can I add items or make changes to my kit?

  No, the items in your kit are predetermined and required by your school, therefore they cannot be changed or altered in any way. If you are interested in purchasing additional supplies, you can browse our large selection of thousands of items on our website and add them onto your order. Those items will ship separately to your home address.

• Why are you requesting a second address if it is being shipped to the school?

  Student kits are shipped directly to the school and a second address is required for any additional orders that you may personally place in the future.

• Can I purchase additional items on my own like mannequins or books?

  Yes! You can purchase any additional supplies that you would like for yourself. Simply browse our selection of thousands of items on our website and place an order. Those items will ship separately to your home address.

• How long will it take to ship my kit? How can I find the status of my order?

  Kits are custom-made to order based on your school’s specifications. They take an average of 21 business days for production and delivery and will be shipped directly to your school. To view the status of your order, please log into your account and click on Order History.

• I paid for the order; why do I need to wait weeks for delivery?

  Kits are custom-made to order based on your school’s specifications. Please allow up to 21 business days for production and delivery.

• Will I get a confirmation email of the kit order?

  Yes. An email order confirmation will be sent to the email address you entered when setting up your account.

• Can I enter more than one kit per order?

  No, you can only enter one kit per order.

• Can I use a promo codes for a discount on kits?

  No, promo codes cannot be used for kits.

• Are kits taxed?

  Yes, student kit orders are subject to sales tax under state laws.

• How is the kit packaged?

  You will receive your kit packaged in one box with all the components.

• Can I return my kit?

  No, all kit purchases are final sale.

• Can a kit be shipped to my home?

  No, all kit purchases will be shipped directly to your school. Any other merchandise that you order can be shipped to your home.

• Can I cancel my order?

  If we have not shipped your kit order yet, you may cancel for a full refund. Please call Customer Service for assistance at 1-800-954-3757.

• Is shipping free for kits?

  If you order before the deadline, kits will ship free. If you order after the deadline specified by your school, there will be a $30 shipping and handling fee.

• I ordered my kit late, where is it being delivered?

  All kit orders are sent directly to your school. Please follow up with your school to locate your kit.

• My class already started, can I rush my order?

  Unfortunately, we cannot rush any orders at this time. However, we will do our best to get your order out as soon as possible.

• I never received my kit. What should I do?

  Please call Customer Service at 1-800-954-3757 with your order number.

• How do I register a kit?

  To register a kit, go to the Students Kits section of the Home Page and select the Register button. You will need to set up an account first if you haven’t done so already. You will then be prompted to enter your Serial Number and Kit Number to proceed. Once your kit has been identified you will be able to register your kit.

• Where do I find my Serial Number?

  Your Serial number is located on the neon pink sticker on the outer shipping carton as well as the shrink-wrapped bundle inside the box.

• Where do I find my Kit Number?

  Your Kit number is located on the white sticker on the outer shipping carton as well as the shrink-wrapped bundle inside the box.

• I’m having difficulty registering my kit.

  Please call Customer Service at 1-800-954-3757 and we will be happy to assist you.

• I threw my box away, how can I get my serial number?

  Please email [email protected] to explain your situation and provide your school name and program information so your serial number can be researched. A representative will get back to you within one business day.

• There are some items that arrived damaged, what should I do?

  Under Beauty School’s Store kit guarantee policy, once you have registered your kit you have the ability to report an issue if you received an item that is damaged, defective, or missing. Go to the My Account page and in the My Kit section, you will have the ability to Report an Issue.

• What is the difference between damaged and defective?

  A Damaged Item is an item that is physically broken. It may have a physical flaw or damage that occurred during the shipping process. A Defective Item is an item that is not in workable condition. (For example, a blow dryer or electrical tool that does not work.)

• I don’t see the Report an Issue section in My Account.

  The report an Issue section only appears if you have registered your kit so make sure you register your kit when you receive it. Only registered kits are covered by the Kit Guarantee Policy.

• What is the Kit Guarantee Policy?

  All the non-electrical items in your kit are guaranteed for the duration of your program and the electrical items are covered based on the manufacturer’s warranty.

REWARDS PROGRAM

• What is the Beauty School Rewards program?

  The Beauty School Rewards program is our way of thanking and rewarding you for shopping on BeautySchoolStore.com. The program is free; simply shop — and get rewarded for it.

• How does the rewards program work?

  When you create an account, every time a purchase is made, you will earn Reward Points that are redeemable towards future purchases of products and videos. These Reward Points will automatically be credited to your account when the order has shipped. Each point may be redeemed for a $1.00 credit on your order.

• Does it cost anything to be a member?

  No — enrollment in the Beauty School Rewards program is FREE.

• What are the rules of the program?

  Click here for program rules.

• How do I earn Reward Points?

  Simply log in to your account before shopping. When you make a purchase, your Reward Points will be automatically added to your member account when your items have shipped.

• How are my Reward Points calculated?

  Our rewards program is tailored per transaction as follows:

  • Spend $25 - $49.99 and earn 1 point for that transaction
  • Spend $50 - $99.99 and earn 2.5 points for that transaction
  • Spend $100 - $249.99 and earn 6 points for that transaction
  • Spend $250 - $349.99 and earn 15 points for that transaction
  • Spend $350 - $649.99 and earn 23 points for that transaction
  • Spend $650+ and earn 50 points for that transaction

  Each point may be redeemed for a $1.00 credit on your order.

• When do my Reward Points appear in my account?

  Reward Points will be credited to your account within 12 hours after your order has shipped.

• Do all my purchases count toward rewards?

  Reward points are earned on all products and purchasable videos. Student kits, shipping charges, taxes, and fees are not eligible for earning reward points. However, reward points can be used to pay for taxes and shipping. Click here for program rules.

• Do Reward Points ever expire?

  Yes, reward dollars expire at 3 years.

• What happens to my Reward Points when I return an item?

  When you return an item, if Reward Points were used for the transaction, you will only be credited the amount you were charged minus the Reward Points used. Please note: Reward Points will not be credited back to your reward balance.

• Where can I find my reward balance?

  To check your Beauty School Store reward balance, simply log in and you will be able to view your reward point balance in the My Account page. Each point may be redeemed for a $1.00 credit on your order.

• How do I redeem my Reward Points?

  You can redeem your Reward Points during the checkout process. You will be notified in the cart how many points you have in your balance and will have the ability to use those points towards your purchase. You can use all of your Reward Points or choose to save them. Each point may be redeemed for a $1.00 credit on your order.

  Please note, you will not have the ability to dictate how many reward points you can use for a transaction – you either use them all or choose to save them. If the reward Point Balance is higher than the transaction amount, you will pay nothing, and the balance of the Reward Points is left in your reward balance.

• Can I use my Reward Points with other discounts and specials offered by BeautySchoolStore.com?

  Yes. Reward Points can be combined with other discounts and special offers.

• What items do not qualify for Reward Points?

  Most products are eligible for earned points except taxes, and fees are excluded. Click here for program rules.

• Can I give my earned Reward Points to a friend or family member?

  No, reward points are not transferable.

• Are there any requirements for joining the Beauty School Store Reward Program?

  You must be at least 16 years old to enroll in the program.